Resort Hotel Revenue Management System
Automated pricing.
Time to focus.
A two-property, 1,300-room resort complex replaced manual rate updates with HouseCount RMS, connecting automated pricing to its Infor property management system.
rooms across two properties
of rate changes automated
HouseCount Autopilot
The challenge
Manual updates were slowing the response.
Managing rates across 1,300 rooms meant constant manual adjustments. The team needed to respond more quickly to changing demand while keeping inventory and pricing under control.
Leadership wanted to automate that work while maintaining or increasing revenue, giving the team more time to focus on the property and its guests.
The solution
Connected pricing, with the flexibility the property needed.
HouseCount RMS integrated with Infor PMS to automate pricing across dozens of rate plans. Loyalty segmentation, dynamic comps and rate protections supported the resort’s existing revenue strategy.
15 loyalty segments
Pricing that reflected the resort’s different guest segments.
Dynamic comps
Configured by rate plan and room type.
Automated yield management
Rate updates across dozens of rate plans.
Group Protect and private rates
Group protections and decoupled private rates supported profitability.
The outcome
90%of rate changes automated
Less manual work. Stronger revenue performance.
The resort automated 90% of rate changes, with HouseCount Autopilot running around the clock. The property reported significant RevPAR growth that exceeded its expectations.
Results reflect this property’s experience and are not a forecast or guarantee for other properties.
What changed for the team
Automation created room to focus.
For a complex operation, faster rate updates and less manual work can help the team stay responsive to demand. In this case, the resort paired that efficiency with reported growth in revenue per available room.
Watch the case study
The story in motion.
Watch the original resort hotel case study, or explore the challenge, solution and reported results above.
Questions & answers
Resort revenue management, explained.
A few answers for resort teams exploring automated pricing.
What is revenue management for resort hotels?
Resort revenue management uses demand, booking patterns and room inventory to guide pricing. A resort may also need to account for different room types, loyalty segments, groups and rate plans as it works toward its revenue goals.
What should a multi-property resort look for in an RMS?
Start with PMS compatibility, support for the property’s room types and rate plans, and the ability to balance automated pricing with team control. Owners and revenue leaders should also agree on how they will measure revenue performance and time saved.
How did HouseCount support this resort’s pricing strategy?
HouseCount RMS automated yield management across dozens of rate plans. The setup included 15 loyalty segments, dynamic comps by rate plan and room type, Group Protect and decoupled private rates.
Did HouseCount integrate with the resort’s existing PMS?
Yes. In this case, HouseCount integrated with Infor PMS. The resort automated 90% of rate changes, with Autopilot operating around the clock. Integration requirements and configuration should be reviewed for each property.
Your next chapter
What could HouseCount mean for your property?
Talk through your pricing workflow, integrations and revenue goals with our team.