Call Center
Help agents present relevant upgrades with clear room attributes and current offer pricing.
LuxSell™ URS
Upgrade Revenue System. More Meaningful Choices. More Memorable Stays.
Help guests discover room upgrades and thoughtful extras that suit their stay—with clear pricing and the freedom to choose.
Intelligent offers. Flexible delivery.
LuxSell™ URS
Call Center
Pre-Arrival
Front Desk
Additional delivery options
APIs
Dynamic Links
A consistent upgrade pricing strategy across your delivery channels.
LuxSell™ URS
Meet guests at the moments that matter.
Support your guest flow through Call Center, Pre-Arrival, and Front Desk, with APIs and Dynamic Links providing additional ways to deliver upgrade offers.
Pre-Arrival
Give guests an opportunity to explore upgrade offers before they arrive.
Front Desk
Equip your team with available upgrades and current pricing during check-in.
Additional delivery options
APIs
Deliver upgrade offers through connected systems using LuxSell APIs.
Dynamic Links
Use links on booking engines and in confirmation emails to connect guests with upgrade offers.
Upsell capabilities, built for your team.
Connect pricing, inventory, sales workflows, and reporting in one cloud-based platform.
Real-Time Upgrade Yielding
Adjust upgrade pricing based on current demand and compression across room types.
Pricing Optimization & Testing
Use micro-experimentation to refine upgrade pricing as LuxSell learns from sales outcomes.
Agent-Friendly Tools
Find offers by guest name, reservation number, or stay details, with clear room attributes to support the conversation.
Multiple Guest Touchpoints
Deliver offers through Call Center, Pre-Arrival, and Front Desk, with APIs and Dynamic Links providing additional delivery options.
Curated Offers & Inventory Visibility
Give agents a clear view of available upgrades and premium inventory.
Performance Stats & Leaderboards
Track agent activity, conversion, and upsell revenue to help managers coach teams and recognize performance.
Add-Ons Beyond the Room
Offer early check-in, late checkout, and special packages alongside room upgrades.
Flexible Property Scale
Support the needs of boutique hotels through large integrated resorts.
Standardized Upgrade Paths
Give front desk and call center teams consistent upsell paths and a centralized pricing strategy.
Upgrade Approvals & Auditing
Review and audit upgrades with manager oversight and configurable auto-approval functionality.
Less Manual Pricing & Tracking
Replace separate pricing sheets and tracking spreadsheets with a centralized upsell workflow.
A stay shaped around your guests
A better stay starts with a better fit.
An upgrade should add something meaningful to the visit. LuxSell helps your team connect available room features and extras with the experience each guest wants.
A room that feels right
Help guests discover the space, view or room features that would make their stay more comfortable and memorable.
More flexibility around their plans
Offer early check-in, late checkout and packages that help guests make more of their time at the property.
Confidence in the choice
Clear room attributes and current pricing help your team explain the value. Guests choose the options that suit their stay.
LuxSell™ URS
Intelligent pricing. Your team in control.
LuxSell streamlines the upsell process while supervisors and managers retain oversight. Room attributes, standardized upsell paths, and centralized pricing give agents the information they need to present offers confidently.
Audit tools support commission accuracy, while performance reporting helps your team understand activity, conversion, and revenue.
In practice: a 1,500-room Las Vegas resort reported a 50% increase in upgrade revenue and shorter check-in times after bringing LuxSell to its front desk. Results vary by property. Read the Room Upgrade Story
Guide the conversation
Help agents explain the value of each room upgrade with clear room attributes and offer details.
Support commissions
Review awarded and declined upgrades through the audit workflow to support accurate commissions.
Coach with visibility
Use KPIs and leaderboards to understand performance and identify opportunities for improvement.
Questions about LuxSell URS
Who is LuxSell URS designed for?
LuxSell supports hotels and resorts, from boutique properties to large integrated casino resorts. Our team can discuss your inventory, channels, and upsell goals to confirm the right fit.
How does LuxSell determine upgrade pricing?
LuxSell uses current property data, demand, and compression across room types to yield upgrade pricing. Micro-experimentation helps refine pricing by learning from sales outcomes.
Where can guests receive upgrade offers?
LuxSell supports upgrade delivery through Call Center, Pre-Arrival, and Front Desk, as well as APIs and Dynamic Links.
Dynamic Links can be used on booking engines and in confirmation emails to connect guests with upgrade offers. Our team will review the channels and interfaces that fit your operation during setup.
Can we sell add-ons as well as room upgrades?
Yes. LuxSell supports add-ons such as early check-in, late checkout, and special packages, creating opportunities beyond a room-type change.
How does LuxSell support a better guest experience?
LuxSell helps teams present available room upgrades and add-ons with clear attributes and current pricing. Whether a guest values more space, a preferred room feature or extra time at the property, they can understand the options and choose what would make their stay better.
How can we offer upgrades in a guest-focused way?
Start with what matters to the guest, then explain relevant available options, what each includes and the price. LuxSell gives your team room details and consistent pricing to support that conversation. Keep the choice with the guest, with no obligation to add anything to their stay.
How does LuxSell help front desk and call center teams?
Agents can find relevant reservations, review available offers and room attributes, and follow standardized upsell paths. Centralized pricing helps keep the sales process consistent across teams.
What oversight do managers retain?
Supervisors and managers can review and audit upgrades. Configurable approval workflows help support your property’s process while giving management visibility into upsell activity.
Does LuxSell support commissions and performance reporting?
LuxSell’s audit workflow supports accurate commission tracking through review of awarded and declined upgrades.
Performance statistics, KPIs, and leaderboards help teams monitor activity, conversion, and revenue.
Will LuxSell integrate with our PMS?
LuxSell integrates with most major property management systems. Our team will review your current setup and requirements. If an interface does not already exist, our in-house development team can assess creating one.
What onboarding and ongoing support are available?
Luxe Pricing provides personalized onboarding, training, and ongoing guidance from a Client Success Partner. Support is also available through email and tickets, with on-site assistance when needed.
How does LuxSell differ from HouseCount RMS?
HouseCount RMS focuses on pricing available inventory based on changing demand. LuxSell URS focuses on upgrades and add-ons across guest touchpoints.
They address different revenue opportunities and can be used individually or together. Explore both products.
Explore your upsell opportunity.
Let’s talk through your property, guest touchpoints, and revenue goals.