WHY THIS IS IMPORTANT
Premium hotel rooms often sit empty or may even be given away for free. This clearly represents missed opportunity. Considering upsell revenue is one of the few remaining revenue streams not shared with OTA’s, this is a channel of significant importance.
HOW IT WORKS
A customer comes to the desk to check in. The agent then enters basic information into LuxSell which can be open on the front desk terminal or sitting on a tablet next to the agent. LuxSell provides the agent with an offer chosen to optimize upsell revenue based on real-time property data. The agent can also view dynamically yielded pricing for all room types in the hotel.